Troubleshooting Excite Email Problems

Excite is a web-based email service that offers a storage capacity of 125 MB and you can access it from any third-party email client. You can add the email account to the default email app on your mobile phone and access the emails from your mobile. At times the users face issues with the email service due to some common causes like incorrect email settings, and internet connection failure, etc. Continue reading to know the Excite email problems and the different solutions to fix them.

1. Unable To Sign In

Step 1:When you try to log in to the Excite email account from a webpage, check if the email address and password are correct.

Step 2:If you forgot the password, then click the Forgot Password? link and continue with the procedure to reset the email account password.

Step 3:After that, log in with the new password.

Step 4:If the error persists, then try to log in from some other browser or device.

2. Cannot Receive/Send Emails

Step 1:If you cannot send or receive emails on your Excite email account, try out the following steps.
Step 2:Open the mail account and verify the mail server settings.
Step 3:If you are accessing the emails from the email client application like Outlook, then remove the account and close the email client to resolve excite email problems.
Step 4:Relaunch the email application, add the email account, and set up the configuration again.

3. Server Connection Failure

Step 1:One of the common errors the users face is the error message “connect to the server.” Incorrect incoming and outgoing mail server settings on the email application can cause this problem.
Step 2:Update the device software if you are using an older version and check if you could connect to the email server.
Step 3:Even then, if the server does not get connected, restart the device and try again to fix excite email problems.