How To Track Emails On Zoho?

How To Track Emails On Zoho?

Zoho Mail is one of the free web-based email services that allow users to track emails sent from their mailbox to the recipient’s email address using the Zoho Mail tracker. To know how to track emails on Zoho, keep reading the below-mentioned steps.

  • On your computer, open the Chrome browser after closing all the running programs.
  • Ensure that you have a stable Internet connection.
  • Navigate to the¬†Zoho Mail Bookmarks extensions¬†page and click the blue Add to Chrome¬†button at the top-right corner.
  • When prompted, choose¬†Add extension¬†and wait until it is added to your browser.
  • To check if the Zoho Mail Bookmarks extension has been added to your Chrome browser, click the¬†Customize and control Google Chrome¬†icon at the top-right corner.
  • Select the¬†More tools¬†option¬†from the drop-down list and click on Extensions.
  • Now, you can view the email delivery status for the emails sent from your Zoho email account.
  • In the¬†Sent¬†folder, the delivery emails status will be no longer available after 60 days.

If you are using Zoho CRM, you can use the Email Insights feature to track the delivered emails. To track emails on Zoho using the Email Insights feature, follow these steps.

  • First, log in to your Zoho CRM account and navigate to Setup Channels Email.
  • Click on¬†Email Intelligence¬†at the top-right corner and toggle on the¬†Email Insights button.
  • You have now enabled Email Insights on your Zoho CRM.
  • Go to your desired module and click the record for you wish to know the tracking details.
  • Scroll down to the¬†Emails¬†section in the¬†Record‚Äôs Details¬†page and check the status bar.
  • If it shows¬†Delivered, then the email has reached the recipient.
  • If it says¬†Bounced, then your email has failed to reach the recipient.
  • If it is¬†Opened, then your email has been viewed by your recipient. If you still have any queries on how to track emails on Zoho, click the call button available on the screen.

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