Outlook Email Stuck In Shared Mailbox

Why My Outlook Email Stuck In Shared Mailbox?

Microsoft Outlook is one of the advanced email clients today. If your Outlook email stuck in shared mailbox, then there might be issues with your Outlook configuration or it might be put in online mode. To fix this problem, follow the troubleshooting steps given below.

Solution 1: Set Outlook To Offline Mode

  • Step 1: On your Windows computer, launch the Outlook app by double-clicking its shortcut icon on the desktop.
  • Step 2: Click the Send/Receive tab in the toolbox and select the Work Offline option.
  • Step 3: If you have done this correctly, the status will change from Connected to Working Offline on the status bar.
  • Step 4: Now, open the emails in the Outbox folder again and send or delete the email message based on your wish.
  • Step 5: If the problem persists, move on to the next solution.

Solution 2: Change DelegateSentItemStyle Value In Registry Editor

  • Step 1: If you have already set the DelegateSentItemStyle to 1 in the registry, the email messages you send from a shared mailbox will not be copied to your Sent Items folder.
  • Step 2: To change this value, close the Outlook app and launch the Run dialog box by press the Windows + R shortcut keys.
  • Step 3: Type ‘regedit’ in the text box and click OK or hit Enter to open the Registry Editor.
  • Step 4: Navigate to the following file path.
  • Step 5: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Preferences
  • Step 6: Double-click the DelegateSentItemStyle entry and click Modify in the Edit menu.
  • Step 7: Change the DelegateSentItemStyle value from 1 to 0.
  • Step 8: Click OK and close the Registry Editor.
  • Step 9: Restart the Outlook app and open the Sent Items folder to choose the emails stuck previously.
  • Step 10: Send or delete the emails stuck in the Outbox.
  • Step 11: If the Outlook email stuck in shared mailbox problem remains unsolved, run the Microsoft Outlook app in Safe mode.

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