Your IMAP Server Closed The Connection

Your Imap Server Closed The Connection

Sometimes, while using Outlook 2010, you will find that your IMAP server closed the connection throws the following error:

Server Closed Connection; Error Code: 0x800CCCDD. The above error is a well-known one. It is associated with the IMAP configured accounts. These accounts would have been connected to an IMAP service that has probably timed out. What actually happens is that the Outlook client will send an IDLE command to the mail server. If such a situation arises, the mail server will have to force close the connections. The mail server, in fact, will be set to force close the connections by default.

To fix the error, follow the instructions given below:

Note: The solution described here is based on the Outlook 2010 client:

  • Step 1: First, navigate to File. Next, select Options.
  • Step 2: Now, choose the Advanced option.
  • Step 3: Scroll down the screen to the Send and Receive portion. Then, click the Send/Receive button.
  • Step 4: You will see that the Send/Receive Groups window opens up.
  • Step 5: In this window, choose the New option and then define a new account group. After that, click the OK button.
  • Step 6: Choose the IMAP account and select the checkbox provided next to the option: “Include the selected account in this group.”
  • Step 7: After you have selected the above checkbox, click the OK button.
  • Step 8: When you see that the newly defined group has been highlighted, deselect the “Schedule an automatic send/receive every…” option.
  • Step 9: Now, you need to highlight the All Accounts group and then choose Edit.
  • Step 10: Find the IMAP account and deselect the checkbox provided next to the same option, i.e., “Include the selected account in this group.”
  • Step 11: When you are done, click the OK button.

After completing the above procedure, the IMAP account that you have configured will stop sending the IDLE command to the server. From now on, all the Send/Receive procedures should be done manually. Finally your IMAP server closed the connection issue is resolved succesfully.

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